Small businesses, distributors and retailers are interested in building automation that allows for functions like artificial intelligence (AI), robotics heatmaps, intelligent routing, and robotics. Looks like you’re playing catchup with them. It’s time to make a change.
The time of the foreman walking around the warehouse with a clipboard in hand, cigarette in mouth shouting out orders are long gone. Let’s not start with you putting your hand up to say, “We don’t allow smoking at work anymore.”
This was the warehouse operator’s everyday scene at least a decade ago. For those who missed it, this was even considered romantic.
Is there anything wrong with this image? If you haven’t guessed by now – it’s that almost dirty word of “manual”. It may not be four letters but it is a dreaded swear word in today’s warehouse and fulfilment world. Customers complain about missing items, clients go elsewhere, or worse, the swear word can be used to describe your facility.
Coming back to the (less romantic) reality of today, we are seeing many retailers and brands equipping themselves with artificial intelligence (AI), robotics and the like. Science fiction? No, nightmare for those not moving in the same direction.
We are, my friends from the warehousing and fulfilment business, talking about automation – and we don’t mean the drinks vending machine.
Automating your business is a serious consideration. You should catch up fast, just like your customers, such as distributors, retailers, and brands, who are moving up in the technology chain.
Let’s start by looking at how to keep your customers informed in real-time and anytime. This is what’s known as a customer portal. They pay good money to use your space and look forward to the next shipment out when orders come in. They need to know what inventory they have, and where it is stored. Organizations are constantly operating a business. It is essential to have accurate and real-time information about all of this. With consumers trends changing in the blink of an eye – accuracy and speed is the most important thing.
Mobile barcode scanning
Using an electronic device that registers a whole range of data by merely scanning the SKU is infinitely useful. The data is instantly stored in the system unlike paper recording, which can lead to errors and loss of sheets of paper. Imagine being able instantly to access data or share it with customers. The machine does that.
How many times have you heard people say, “Have I billed company X or not?” Billing not made means not charging for services rendered. Time cost added to not receiving payment equals to losing money. Automated billing ensures that the machine does not forget and sends reminders to you if payment is not received.
Prepare for the flood of orders
Customers are quickly moving to multi-channel or omnichannel distribution. If business is strong, an increase in order processing will strain your resources. Orders that rise by more than two hundred percent will cause chaos.
WMS will help you prepare for large volumes and inventory allocations. WMS will help you to smile from ear to ear as the money comes in, rather than trying desperately to keep up.
Like the Dutch building levees in anticipation of the big floods, you too should get digital help to prevent being drowned by the “big event”.
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