Free CMQ/OE Practice Test
1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not as a result of any fundamental elements of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of such management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The information management approach by which individuals add their knowledge to some common storehouse (such as a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t an exclusive part of the methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works in early part of the 20th century. Case study found that when workers know they’re being monitored throughout an experiment, the outcomes of the experiment are generally unique of those achieved by workers taking part in a similar experiment who are unaware that they’re being monitored. Sometimes the gap is positive, and sometimes the gap is negative, when workers know they’re being observed throughout an experiment, the outcomes are often skewed, which must be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many people have described as a pyramid. At the bottom include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow believed that no one is able for people to achieve the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach by which individuals add their knowledge to some common storehouse (such as a database) works as a codification strategy, or push strategy. The other answer choices are all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, can be included in 5 Whys technique for getting to the basis of the problem. The diagram concept was developed by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be utilized in design for employee training programs.
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