Decanting tenants a fantastic practice guide


When a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could offer the great number of displaced tenants within the impacted area. The Housing Association required an unexpected emergency housing solution for that team that may provide:

• 24/7/365 access to comfortable, long-term accommodations

• Flexible leasing terms and duration of stay options

• Convenient locations from the impacted areas additionally,

to ensure costs were managed effectively, the business required an answer that included consolidated, centralised billing. Previously, downline were negotiating lease terms and signing agreements without company authorisation. This ended in higher lodging costs, increased incidental charges and greater financial risks and exposure for both the employee and the client.


The Housing Association necessary to secure an all-inclusive emergency housing solution that could website and streamline the billing process hence the CATS team could concentrate on meeting their tenant’s needs. Jigsaw, having its broad inventory of hotels, apartments, homes plus more, surely could provide the Housing Association CATS teams with furnished apartments on an extended stay over 30 days. This solution offered many perks, including:

• Major personal savings

By consolidating all disaster-related employee costs, using furnished apartments as opposed to rooms in hotels, and identifying convenient options in the specific location, the customer was able to reduce staff overtime previously spent on invoicing and processing, eliminate short-term stay hotel taxes and worked Jigsaw to negotiate exceptional leasing terms for extended (Sixty day) stays.

• Improved operating efficiencies through centralisation

Centralisation from the temporary housing process through Jigsaw allowed the customer to improve operating efficiencies by giving an individual source for all those housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time required for repairs or relocation. Providing an emergency housing solution for any leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a far more comfortable, home-like environment with larger apartments, full-size kitchens and separate living spaces. This solution allowed the client’s employees to focus less for the stress and inconveniences related to being away from home for long durations plus more on fulfilling the displaced tenant’s needs.

• Enhanced usage of details

Centralised event data allowed for simplified and consolidated catastrophe reporting. Moreover, this functionality provided enhanced reporting features essential for successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and much more suitable housing accommodations, Jigsaw could assist the client save a great deal of time, money and resources. Consequently, the Housing Association experienced a savings greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for every apartment. For more information on this case study or how Jigsaw can function with you to give a temporary housing solution on your catastrophe response teams, please call 0845 0000 792 or complete the design below.

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