Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of because of any fundamental aspects of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge to some common storehouse (like a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that are not a proprietary area of the methodology. Which of the outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at the factory called Hawthorne Works during the early area of the twentieth century. The study found out that when workers know they’re being monitored during an experiment, the outcome of the experiment are generally different than those achieved by workers involved in an identical experiment that are unaware that they’re being monitored. Sometimes the real difference is positive, and quite often the real difference is negative, when workers know they’re being observed during an experiment, the final results are often skewed, this also should be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which a lot of people have called a pyramid. At the bottom would be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow thought that no one is able for folks to offer the goal of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge to some common storehouse (like a database) is known as a codification strategy, or push strategy. The opposite answer options all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, will be included in the Five Whys way of getting to the basis of your problem. The diagram concept was made by Kaoru Ishikawa, and it’s also widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be found in the design of employee training programs.
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