Free CMQ/OE Practice Test
1. One impediment to causing effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not because of any fundamental aspects of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach through which individuals add their knowledge with a common storehouse (say for example a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t an exclusive section of the methodology. Which of those outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers in a factory called Hawthorne Works noisy . section of the twentieth century. Case study learned that when workers know they’re being monitored in an experiment, the final results in the experiment tend to be distinct from those achieved by workers involved in much the same experiment that are unaware that they are being monitored. Sometimes the real difference is positive, and sometimes the real difference is negative, however when workers know they’re being observed in an experiment, the outcomes in many cases are skewed, and this should be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have called a pyramid. At the bottom will be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that fat loss for people to achieve the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach through which individuals add their knowledge with a common storehouse (say for example a database) is actually a codification strategy, or push strategy. One other answer choices are all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, could be included in the Five Whys method of progressing to the basis of your problem. The diagram concept originated by Kaoru Ishikawa, and it’s also frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is known as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the design of employee training programs.
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